We have designed our service based on the following aims:
- To display a polite and professional attitude at all times
- To arrive on site promptly at the agreed time
- To give immediate notification of any expected delay in arrival
- To ensure our handymen are smartly attired in our corporate uniform
- To ensure that specific customer requirements are fully understood and observed
- To work efficiently in a planned, methodical manner, ensuring any disruption is effectively minimised
- To ensure adequate measures are taken to protect fixtures and fittings.
- To leave the site as it was found.
- To comply fully with health & safety regulations
- To offer a ‘no quibble’ workmanship guarantee
- To handle any customer dissatisfaction in a courteous, respectful and objective manner.
- To provide all customers with the opportunity to comment on the quality of service received.